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Best AI receptionist for medical practices (2027)

In an emergency, call 911 or your local emergency number. An AI receptionist is not for emergencies, and nothing on this page is medical advice.

This shortlist is for a practice manager, administrator or physician owner at a medical office or clinic choosing an AI receptionist to answer patient calls, book and move appointments and pass urgent calls to staff. It covers the 16 vendors tagged Medical Offices in our directory whose own websites have a page aimed at medical practices (or healthcare), which we found and read on 31 October 2026. A vendor missing from this list may still serve medical practices; it just had no such page for us to check. Each quick pick is chosen by a fixed rule, never by opinion, and there is no overall winner. Picks are never paid, and sponsorship does not change them.

How we picked

Every medical claim on this page is quoted from the vendor's own website, read on 31 October 2026: what it says about booking, the EHR or practice system it names, urgent calls, a Business Associate Agreement (BAA) and SOC 2. Where a page does not say something, we write "Not stated on the pages we read", which is not the same as "not offered". A BAA or SOC 2 line is the vendor's claim. We have not seen a signed agreement or an audit report, and we do not certify anyone's HIPAA compliance. Prices and trials for the quick picks come from each pick's record in our directory, and we checked each against the vendor's own pricing page on 31 October 2026.

A pick has to say on its own site that it signs a BAA, either included in the plan or on request. Vendors marked outbound only and vendors that have not launched are not picks. The rules run in the order below. A vendor already picked by an earlier rule is skipped, so every pick is a different vendor.

  • Signed BAA included in the plan. The vendor's medical page says a signed BAA is included with every plan or account, not only on request. A vendor already picked on our dentist, chiropractor, physical therapy or accounting guides comes after every other qualifier. Then the lowest published US-dollar monthly start wins, and a record with no comparable start comes after every priced one; ties go A to Z.
  • Books into your EHR or practice system. The vendor's medical page says it books, reschedules or cancels in your EHR or practice management system as part of the plan, not as a paid add-on. A vendor already picked on our dentist, chiropractor, physical therapy or accounting guides comes after every other qualifier. Then the lowest published US-dollar monthly start wins, and a record with no comparable start comes after every priced one; ties go A to Z.
  • Emergency callers sent to emergency services. The vendor's medical page says callers with an emergency are told to call 911 or sent to emergency services. A vendor already picked on our dentist, chiropractor, physical therapy or accounting guides comes after every other qualifier. Then the lowest published US-dollar monthly start wins, and a record with no comparable start comes after every priced one; ties go A to Z.
  • Try it without a card. The vendor's record shows a free trial or free plan that asks for no card, checked against its pricing page. A vendor already picked on our dentist, chiropractor, physical therapy or accounting guides comes after every other qualifier. Then the lowest published US-dollar monthly start wins, and a record with no comparable start comes after every priced one; ties go A to Z.
  • SOC 2 named on its own site. A vendor page names SOC 2. A vendor already picked on our dentist, chiropractor, physical therapy or accounting guides comes after every other qualifier. Then the lowest published US-dollar monthly start wins, and a record with no comparable start comes after every priced one; ties go A to Z.

These are vendor claims, not call-quality ratings. Read our methodology.

Quick picks for medical practices (rule-based, not paid)

Signed BAA included in the plan
Pick: BuzzWisely
Why (from the vendor's own pages): Its medical page: "Signed BAA included on every medical-practice plan, not as an add-on." Start: $289/mo.
Starting price as published: Nectar $289/mo (775 minutes)
Trial: Trial with conditions (not free)
Books into your EHR or practice system
Pick: Newo.ai
Why (from the vendor's own pages): Its site: "Every appointment Newo makes is written into your clinic management system, so it is visible to your team the same way any other booking is, and can be changed the same way." BAA, as the vendor states it: "Yes. Newo is HIPAA-supported under an executed BAA. SOC 2 Type 1 complete. ISO/IEC 27001:2022 certified. The BAA is signed before any protected health information is processed, and data is held under 256-bit encryption." Start: no single US-dollar monthly start.
Starting price as published: Pay As You Go $0/month plus $1.75 per unit; AI Receptionist $299/month including 200 units ($1.50 per extra unit); Enterprise custom (no single monthly start to compare, so the pick rules rank it after every priced vendor)
Trial: Pay As You Go plan is $0/month with 50 free units once per account; no card required
Emergency callers sent to emergency services
Pick: TelAI
Why (from the vendor's own pages): Its medical page: "It captures the caller, flags urgency to your team immediately, and points genuine life-threatening situations to 911". BAA, as the vendor states it: "We'll walk through your privacy requirements during setup and can sign a BAA where appropriate." Start: $249/mo.
Starting price as published: Core $249/mo (300 min included, bilingual EN/ES, managed setup); $49 one-time setup; Launch offer: first month free (300 min) after the $49 setup
Trial: Trial with conditions (not free)
Try it without a card
Pick: CloudTalk AI Receptionist
Why (from the vendor's own pages): Its record, checked against its pricing page: 14-day trial with 50 AI minutes, no card. BAA, as the vendor states it: "Our security controls and policies comply with HIPAA, and we can sign a Business Associate Agreement with your healthcare practice to support your compliance." Start: no single US-dollar monthly start.
Starting price as published: AI Receptionist add-on from $99/mo on its AI receptionist page and €99/mo on its healthcare page (200 min) (priced in USD and EUR; the pick rules rank it after every priced vendor)
Trial: Free 14-day trial with 50 AI minutes; no card required
SOC 2 named on its own site
Pick: PolyAI
Why (from the vendor's own pages): Its site: "calls are processed under SOC 2 Type II, ISO 27001, PCI DSS, and GDPR controls". BAA, as the vendor states it: "A business associate agreement (BAA) is available for every deployment that handles protected health information, and calls are processed under SOC 2 Type II, ISO 27001, PCI DSS, and GDPR controls." Start: no single US-dollar monthly start.
Starting price as published: Quote only
Trial: Not stated

Every vendor with a medical page

All 16 vendors, A to Z, each with a link to the medical page we read. Each column quotes the vendor's own words; a quote from a page other than the medical page links to its source. A vendor that does not say it signs a BAA, or says a BAA comes with certain plans only, is in this table but cannot be a pick. This table has no prices: only the picks' prices were checked this time, and each vendor page shows its own price with the date we last checked it.

BuzzWisely (medical page)
Booking: "Books new-patient consults, follow-ups, annual physicals, and lab review calls into Epic, eClinicalWorks, Athena, or Cerner. Handles cancellations and reschedules without staff involvement."
EHR or practice system named: Epic, Athena, eClinicalWorks, Cerner, NextGen, Practice Fusion: "BuzzWisely connects to Epic, Athena, eClinicalWorks, Cerner, NextGen, and Practice Fusion through each system's standard interoperability layer"
Urgent calls: "Routes symptom calls to the nurse advice line, billing questions to billing, and prescription refills to pharmacy ops. Emergent symptoms (chest pain, stroke signs) get explicit '911' instruction with confirmation."
BAA, as the vendor states it: Says a BAA is included: "Signed BAA included on every medical-practice plan, not as an add-on."
SOC 2: Not stated on the pages we read
CloudTalk AI Receptionist (medical page)
Booking: "Books and reschedules appointments in your connected calendar while the patient is still on the line"
EHR or practice system named: "For the practice management software your front desk lives in, you connect through our open API or Zapier, and your onboarding specialist maps it with you."
Urgent calls: "It recognizes the words your practice tells it to treat as urgent, opens with an instruction to hang up and dial 911 in a life-threatening emergency, and routes everything else by your rules."
BAA, as the vendor states it: Says it will sign a BAA: "Our security controls and policies comply with HIPAA, and we can sign a Business Associate Agreement with your healthcare practice to support your compliance."
SOC 2: "99.999% uptime, GDPR, ISO 27001, SOC 2 and CCPA."
EliseAI (medical page)
Booking: "Yes. It can book, cancel, or reschedule appointments directly in your EHR."
EHR or practice system named: Not stated on the pages we read
Urgent calls: Not stated on the pages we read
BAA, as the vendor states it: Not stated on the pages we read
SOC 2: Not stated on the pages we read
FrontDesk (frontdesk.care) (medical page)
Booking: "Answers every call in your practice's voice. Books, reschedules and triages around the clock."
EHR or practice system named: athenahealth, Epic MyChart, Practice Fusion: "AI receptionist integrated with athenahealth's cloud platform"
Urgent calls: "The AI is trained to recognize urgent symptoms and can route truly emergent calls to your on-call provider while managing routine scheduling independently."
BAA, as the vendor states it: Says a BAA is included: "We maintain full HIPAA compliance with encrypted data storage, secure communications, and Business Associate Agreements (BAAs) for all medical practices."
SOC 2: Not stated on the pages we read
GreetKeeper (medical page)
Booking: "GreetKeeper books, moves and cancels appointments on the call, texts your on-call physician after hours, and sends clinical questions to your staff."
EHR or practice system named: Epic, Athenahealth: "For an EHR, every request reaches your desk as a transcript and summary, and our webhook can carry it into your own workflow."
Urgent calls: "You write what a caller hears if they mention chest pain or trouble breathing, usually a direction to call 911."
BAA, as the vendor states it: Says it does not sign a BAA, or makes no HIPAA claim: "GreetKeeper does not make a HIPAA claim."
SOC 2: Not stated on the pages we read
Greetmate (medical page)
Booking: "Book appointments without staff intervention."
EHR or practice system named: Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Tebra (Kareo), AdvancedMD, Epic Systems, Cliniko, Nextech: "Integrates with 300+ Apps, including EHRs, CRMs, Calendars, Email, and more."
Urgent calls: Not stated on the pages we read
BAA, as the vendor states it: Not stated on the pages we read
SOC 2: Not stated on the pages we read
Marlie (medical page)
Booking: "Yes, Marlie can integrate with your appointment scheduling software to book, reschedule, or cancel appointments in real-time based on your availability."
EHR or practice system named: Not stated on the pages we read
Urgent calls: "Marlie can be configured to recognize urgent keywords or situations. You can set up custom workflows to immediately transfer emergency calls to an on-call doctor or emergency line, while handling routine inquiries automatically."
BAA, as the vendor states it: Not stated on the pages we read
SOC 2: Not stated on the pages we read
Medreception AI (medical page)
Booking: "Voice-first AI receptionist that handles complete patient calls, books directly into EMRs, and provides 24/7 coverage with HIPAA compliance."
EHR or practice system named: eClinicalWorks, athenahealth: "Leading AI receptionists like MedReception AI integrate directly with major EMRs including eClinicalWorks, athenahealth, and others."
Urgent calls: "Handles nights, weekends, and peak call spikes with safe triage and clear handoffs to your team."
BAA, as the vendor states it: Says a BAA is included: "HIPAA compliant, verified by Compliancy Group, BAA included" (source)
SOC 2: Not stated on the pages we read
Newo.ai (medical page)
Booking: "Every appointment Newo makes is written into your clinic management system, so it is visible to your team the same way any other booking is, and can be changed the same way."
EHR or practice system named: Not stated on the pages we read
Urgent calls: "A call that needs a person goes to one, and the patient is told before it happens rather than after a silence."
BAA, as the vendor states it: Says it will sign a BAA: "Yes. Newo is HIPAA-supported under an executed BAA. SOC 2 Type 1 complete. ISO/IEC 27001:2022 certified. The BAA is signed before any protected health information is processed, and data is held under 256-bit encryption."
SOC 2: "SOC 2 Type 1 complete."
PolyAI (medical page)
Booking: "Book, reschedule, and cancel across providers and locations, synced to your scheduling system."
EHR or practice system named: Epic, athenahealth, ModMed, NexHealth, Raintree, Brightree: "PolyAI connects to Epic through SMART on FHIR for scheduling, intake, and real-time insurance, and works with athenahealth, ModMed, NexHealth, Raintree, and Brightree."
Urgent calls: "Recognize urgent and distressed callers and route them to the right care team immediately, with no phone tree in the way."
BAA, as the vendor states it: Says it will sign a BAA: "A business associate agreement (BAA) is available for every deployment that handles protected health information, and calls are processed under SOC 2 Type II, ISO 27001, PCI DSS, and GDPR controls."
SOC 2: "calls are processed under SOC 2 Type II, ISO 27001, PCI DSS, and GDPR controls"
Prosper AI (medical page)
Booking: "Answer every patient call 24/7 and book, reschedule or cancel in the EHR using your real provider, location and insurance rules"
EHR or practice system named: "Live in three weeks across 80+ EHR integrations."
Urgent calls: Not stated on the pages we read
BAA, as the vendor states it: Not stated on the pages we read
SOC 2: Not stated on the pages we read
Sarah 24/7 (medical page)
Booking: "Sarah answers every call to your clinic, books and reschedules appointments, answers approved practice questions, and routes anything clinical to your team"
EHR or practice system named: Not stated on the pages we read
Urgent calls: "If a call sounds like an emergency, she follows the escalation script you wrote, which for most practices means directing the caller to emergency services or your on-call line."
BAA, as the vendor states it: Says it does not sign a BAA, or makes no HIPAA claim: "No, and we are not going to say otherwise to win a deal."
SOC 2: Not stated on the pages we read
SwaraOS (medical page)
Booking: "Schedules and reschedules against your Google calendar"
EHR or practice system named: athenahealth: "Not yet. An athenahealth connection is in progress: it will read live slots, and booking will stay staff-confirmed, with a chart write only after a validated patient match."
Urgent calls: "Routes urgent calls to the on-call line with a summary, never a menu loop"
BAA, as the vendor states it: Says it does not sign a BAA, or makes no HIPAA claim: "Not yet, and we would rather say so. Sensitive fields are encrypted at rest and each clinic's data and credentials are isolated, but we have not signed business-associate agreements with our vendors."
SOC 2: Not stated on the pages we read
Synvola (medical page)
Booking: "Real-time integration with your EHR and practice management system. Books, reschedules, and cancels appointments. Sends confirmation texts to patients. Works with Epic, Cerner, athenahealth, DrChrono, and eClinicalWorks."
EHR or practice system named: Epic, Cerner, athenahealth, DrChrono, eClinicalWorks, NextGen: "Call data flows directly into Epic, Cerner, athenahealth, DrChrono, eClinicalWorks, and NextGen."
Urgent calls: "AI evaluates call urgency against your clinical protocols. Genuine emergencies reach your on-call physician immediately."
BAA, as the vendor states it: Says a BAA is included: "A signed BAA is included with every healthcare account."
SOC 2: "Independent third-party audits verify that our security controls meet SOC 2 standards for availability, confidentiality, and processing integrity."
TelAI (medical page)
Booking: "Live calendar or EHR-side booking on the call is available as an add-on once you're set up."
EHR or practice system named: Not stated on the pages we read
Urgent calls: "It captures the caller, flags urgency to your team immediately, and points genuine life-threatening situations to 911"
BAA, as the vendor states it: Says it will sign a BAA: "We'll walk through your privacy requirements during setup and can sign a BAA where appropriate."
SOC 2: Not stated on the pages we read
Trillet (medical page)
Booking: "Book, reschedule or cancel appointments against your live schedule, during the conversation."
EHR or practice system named: ModMed, Epic, Oracle Health, athenahealth, eClinicalWorks, NextGen, Veradigm, Tebra, DrChrono, Greenway Health: "Trillet works with the EHR, practice management, telephony and calendar systems you already run"
Urgent calls: "Medical emergencies are never triaged by the AI. Callers are directed to emergency services and escalated to your on-call staff immediately."
BAA, as the vendor states it: Says a BAA comes with certain plans only: "HIPAA mode is available on Studio, Agency and Enterprise, with a Business Associate Agreement (BAA) on Agency and Enterprise."
SOC 2: "SOC 2 Type II and ISO 27001 certifications are in place, with full audit logs"

Urgent calls, booking and BAAs: what to check on the demo

An AI receptionist does not triage symptoms or give clinical advice, and none of these vendors should be asked to. What matters is where an urgent call goes. What the quick picks say about it, in their own words:

  • BuzzWisely: "Routes symptom calls to the nurse advice line, billing questions to billing, and prescription refills to pharmacy ops. Emergent symptoms (chest pain, stroke signs) get explicit '911' instruction with confirmation."
  • Newo.ai: "A call that needs a person goes to one, and the patient is told before it happens rather than after a silence."
  • TelAI: "It captures the caller, flags urgency to your team immediately, and points genuine life-threatening situations to 911".
  • CloudTalk AI Receptionist: "It recognizes the words your practice tells it to treat as urgent, opens with an instruction to hang up and dial 911 in a life-threatening emergency, and routes everything else by your rules."
  • PolyAI: "Recognize urgent and distressed callers and route them to the right care team immediately, with no phone tree in the way."

On the demo, call in three times. First as a new patient asking for a visit: check that it books the right provider and visit length into your real schedule, and that the booking lands in your EHR rather than an email for staff to key in. Second as an existing patient who needs to move a visit. Third as a caller who says something is wrong right now: it should send that caller to 911 or your emergency wording and reach a person at the practice, not try to help. Then ask for the BAA before any patient call goes live, and ask where recordings and transcripts are stored and who can see them. Your own privacy obligations still apply when the receptionist is software.

What the picks cost

The picks' published starts, as checked on 31 October 2026:

  • BuzzWisely: Nectar $289/mo (775 minutes)
  • Newo.ai: Pay As You Go $0/month plus $1.75 per unit; AI Receptionist $299/month including 200 units ($1.50 per extra unit); Enterprise custom (no single monthly start to compare, so the pick rules rank it after every priced vendor)
  • TelAI: Core $249/mo (300 min included, bilingual EN/ES, managed setup); $49 one-time setup; Launch offer: first month free (300 min) after the $49 setup
  • CloudTalk AI Receptionist: AI Receptionist add-on from $99/mo on its AI receptionist page and €99/mo on its healthcare page (200 min) (priced in USD and EUR; the pick rules rank it after every priced vendor)
  • PolyAI: Quote only

Check each plan's allowance and what it charges beyond it, and ask whether the plan with the BAA is the plan priced here. For the wider market, read the AI receptionist pricing report and the cost guide.

FAQ

What is the best AI receptionist for a medical practice?

It depends on the job, so this page has no single winner. By our published rules the picks are BuzzWisely (signed BAA included in the plan), Newo.ai (books into your EHR or practice system), TelAI (emergency callers sent to emergency services), CloudTalk AI Receptionist (try it without a card) and PolyAI (SOC 2 named on its own site). Each rule is listed above, and each pick should still take a test call from a new patient and one from a caller with an urgent problem before you choose.

How much does an AI receptionist for a medical practice cost?

Each pick's published start is in the quick picks table above, checked against the vendor's own pricing page on 31 October 2026. Several vendors sell larger plans for more locations or more minutes, and some do not publish a price at all, so ask for the plan that includes your BAA and your EHR connection. See the pricing report for wider context.

Does an AI receptionist work with my EHR?

8 vendors say on their medical page that the receptionist books, reschedules or cancels in your EHR or practice management system: BuzzWisely, EliseAI, Medreception AI, Newo.ai, PolyAI, Prosper AI, Synvola and Trillet. 9 name specific systems: BuzzWisely (Epic, Athena, eClinicalWorks, Cerner, NextGen, Practice Fusion), FrontDesk (frontdesk.care) (athenahealth, Epic MyChart, Practice Fusion), GreetKeeper (Epic, Athenahealth), Greetmate (Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Tebra (Kareo), AdvancedMD, Epic Systems, Cliniko, Nextech), Medreception AI (eClinicalWorks, athenahealth), PolyAI (Epic, athenahealth, ModMed, NexHealth, Raintree, Brightree), SwaraOS (athenahealth), Synvola (Epic, Cerner, athenahealth, DrChrono, eClinicalWorks, NextGen) and Trillet (ModMed, Epic, Oracle Health, athenahealth, eClinicalWorks, NextGen, Veradigm, Tebra, DrChrono, Greenway Health). TelAI offers EHR booking as a paid add-on, so it is not counted here. These are vendor claims, so ask for a test booking that lands in your own system, and ask what it does when the EHR is down.

Will an AI receptionist sign a BAA?

Only some say so. Included with the plan: BuzzWisely, FrontDesk (frontdesk.care), Medreception AI and Synvola. Will sign one on request: CloudTalk AI Receptionist, Newo.ai, PolyAI and TelAI. BAA tied to certain plans: Trillet says "HIPAA mode is available on Studio, Agency and Enterprise, with a Business Associate Agreement (BAA) on Agency and Enterprise.". Vendors that say they are not HIPAA compliant yet or make no HIPAA claim (their words are in the table): GreetKeeper, Sarah 24/7 and SwaraOS. Pages we read that do not mention a BAA at all: EliseAI, Greetmate, Marlie and Prosper AI. Each of these is the vendor's claim, not our verification. If a vendor will handle patient information, get the signed agreement before go-live.

Can an AI receptionist handle urgent or emergency calls?

It can pass them on, but it cannot decide what is an emergency, and it is not for emergencies. If you or a patient has a medical emergency, call 911 or your local emergency number. 6 vendors say on their medical page that callers with an emergency are sent to emergency services: BuzzWisely says "Routes symptom calls to the nurse advice line, billing questions to billing, and prescription refills to pharmacy ops. Emergent symptoms (chest pain, stroke signs) get explicit '911' instruction with confirmation."; CloudTalk AI Receptionist says "It recognizes the words your practice tells it to treat as urgent, opens with an instruction to hang up and dial 911 in a life-threatening emergency, and routes everything else by your rules."; GreetKeeper says "You write what a caller hears if they mention chest pain or trouble breathing, usually a direction to call 911."; Sarah 24/7 says "If a call sounds like an emergency, she follows the escalation script you wrote, which for most practices means directing the caller to emergency services or your on-call line."; TelAI says "It captures the caller, flags urgency to your team immediately, and points genuine life-threatening situations to 911"; Trillet says "Medical emergencies are never triaged by the AI. Callers are directed to emergency services and escalated to your on-call staff immediately.". For every other vendor the page we read does not say that, so ask what a caller hears.

Is an AI receptionist secure enough for patient information?

5 vendors name SOC 2 on their own site: CloudTalk AI Receptionist says "99.999% uptime, GDPR, ISO 27001, SOC 2 and CCPA."; Newo.ai says "SOC 2 Type 1 complete."; PolyAI says "calls are processed under SOC 2 Type II, ISO 27001, PCI DSS, and GDPR controls"; Synvola says "Independent third-party audits verify that our security controls meet SOC 2 standards for availability, confidentiality, and processing integrity."; Trillet says "SOC 2 Type II and ISO 27001 certifications are in place, with full audit logs". A SOC 2 claim on a web page is not the report itself, so ask for the report under NDA, and ask where call recordings and transcripts are kept and how long. No vendor on this page is certified by us.

Related

Picks are rule-based and never sold. Medical claims are quoted from each vendor's own website; prices and trials are from each vendor's record, with sources on its vendor page. Read our methodology before you buy.